DecisionEdge Support Overview

Customer success is a top priority at DecisionEdge. We want our customers to quickly and easily get started and remain successful with DecisionEdge software, and we have created extensive materials to help them do just that.

Please review the materials below for the information and answers that will help you get the most out of DecisionEdge software products:

• General FAQ – Please check our General Frequently Asked Questions (FAQ) document for answers to common questions about DecisionEdge products
• Technical FAQ - Having technical problems? Check our Technical FAQ document for help
• Getting Started Materials - Install instructions, Online Tutorials, Quick Start guides and everything else you need to start off right
• Online Demonstrations and Tutorials – Learn more about the features and functionality of DecisionEdge software by watching our self-service demonstrations and tutorials
• Support Downloads – Download product updates that address known issues and add new features

Customer Service
DecisionEdge customer service representatives can help you with non-technical issues, including answering pre-sales questions, checking the status of your order, registering your software, updating your contact information, or ordering a disk. Customer Service can be reach via email at info@decisionedge.com or by phone at +1 (888) 610-3343 or +1 (805) 277-1001.

Product Support - Microsoft Office Project
If you have reviewed the materials above and still have technical questions or issues, please submit a problem report using the problem submission form.

Product Support - Primavera
Primavera now provides support for all DecisionEdge products for Primavera. For help, please contact Primavera Support.